If you find yourself in a position where your customers always insist on speaking with you directly instead of your employees, then you might want to consider shifting your structure so you can improve the value of your business. Here’s why: a business that can thrive...
Management by Walking Around (MBWA) is a style of business management made popular in the 1970’s. MBWA involves leaders wandering around in an unscripted way to check on work taking place. The theory is that by managing by walking around, a leader can do a better job....
After five great years as a Consulting Partner, I’m launching a new Digital company today. As I’ve prepared for our launch, I’ve been receiving 3 common questions: 1.) What are you launching? 2.) Why? 3.) What makes your new company different? Question #1 – What are...
